Your wedding stationery questions answered…
Can I get a sample?
Yes of course, click here.
I love the design, but the colour isn’t right, can I change the colour?
Yes, click here for more information.
Can I change the font used in a design?
As the stationery is designed with appropriate typefaces and on many, the font is an integral part of the design, we do not recommend changing the fonts. However we can discuss this further.
I need my stationery in a different language, can you do this?
Yes, Oui, Ja, Sì, Evet (I think you get the message!)
I don’t know where to start! What and how many do I need to order?
We have put together a handy guide to help you. Click here.
Is there a minimum order?
Yes due to the printing set up costs we have a minimum order of 25 items per product. There are a few exceptions to this such as table numbers and seating plans.
When do I need to order everything and then when should I send out my invites?
Again our handy guide will help with this Click here.
I have no idea how to word our stationery, can you help?
Of course, we have put together a cheat sheet for each type of invitation Click here. If you are struggling we can always do it for you .
Can you print our guest’s names in the invitations?
Yes, this costs a flat price per order. Please note we will need the guest list sent to us before the proof can be prepared.
Can you print our envelopes for us?
No not at the moment, sorry.
How long does it take to order the invites?
An average invitation order takes 3-4 weeks from order to delivery (this is based on prompt proof return and payments etc). Officially though, please allow 20 working days from final sign off to delivery. On the day stationery takes about 4 weeks. We may be able to help with a rush job, please get in touch before placing an order.
Can I order more if I find I haven’t enough?
Please, please, please add extra spare items at the time of the initial order!! We have a minimum order of 25 items and delivery can take up to 3 weeks, with additional postage costs.
What is included in the price?
All artwork, proofing with 3 subsequent amendments, printing, finishing and envelopes where appropriate.
When and how do I pay?
A 50% deposit is required with the order, the balance is due when final approval has been given by our online form system, the invoice is emailed to you. Bank transfers are free, there is a 3% charge for debit cards and credit cards.
How much is delivery?
Prices for UK destinations are charged at cost. We do not add on packaging costs as we recycle packaging wherever possible. Prices are Here. Please note price for overseas delivery is upon application. Please also see our terms and conditions re deliveries.
Will I need to do anything when my invitations arrive?
Usually No. The only exception is if you have ordered invitations with ribbon ties and they have been left blank for you to write the guest names on, these are delivered with the bows left for you to tie. All reception/ceremony stationery will be delivered with ribbons/bows tied, apart from the tag place cards which are sent with the ribbon left for you to attach in the appropriate manner. Folded place cards are delivered flat with a scored line for you to easily fold.
I’ve changed my mind. Can I cancel or change my order?
You can only cancel an order within 48 hours of ordering. After this time you are not able to cancel an order as the design of your stationery will have begun. As all our items are personalised the distance selling laws do not apply – please see a more detailed explanation in our terms and conditions. Also as work starts straight away, you waiver the 14 day cooling off period.
You may be able to change your design but this does depend on the design work which has already been done.
Once items have been printed, what is your returns policy?
Please see our terms and conditions.
If your question isn’t answered here just contact us and we will be happy to help!