overview of refund policy For 'sample' orders
To be eligible for a refund, your item must be returned to us, unused and in the same condition that you received it. It must also be in the original packaging.
Our refund and returns policy lasts 7 days*. Any personalised items, or items created to your specifications (eg changed colour) cannot be returned.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and that the item is fit for resale.
Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days. Please note refunds may take 14 days to appear in your account.
SHIPPING RETURNS
To return your product, you should send your product to:
With Love wedding Stationery, Grangefields, 1 Hay Street, Tibberton, Shropshire TF10 8PU
You will be responsible for paying the shipping costs for returning your item. Return shipping costs are non-refundable. You are also liable for any fees charged to us to due to underpayment of shipping costs.
Contact us at hello{at}withloveweddings.co.uk for any questions related to refunds and returns.
Samples are for personal use only
Any unauthorised reproduction of the designs or products is strictly prohibited. We take any unauthorised copying or printing of the design work very seriously. Legal action will be (and has been) taken in all cases. All designs and images are the copyright of Nicky Espinasse T/A
With love wedding stationery. All rights are reserved.
This is a summary, please read the terms and conditions of sale document for the full list.
*By law and the ‘Distance selling legislation’ any item that hasn’t been personalised, made to order or changed to fit the Buyers requirements, can be returned to the Seller within a ‘cooling off’ period of 7 days. The Buyer must inform the Seller in writing before sending the item back, the item must be returned to the Seller in the same condition as was received, postal costs are to be covered by the Buyer. The Seller will refund monies paid for the returned item. Complaints must be sent in writing to nicky(at)withloveweddings.co.uk or sent to the postal address as above. As each order is subject to these Terms and Conditions it is the responsibility of the Buyer to read these.
This paragraph informs the Buyer of the conditions of the ‘distance selling legislation’.
‘Buyer’ – the customer ‘Seller’ – With love wedding stationery