terms and conditions

Last updated: 27.10.25

Thank you for choosing With Love Wedding Stationery.
Please read these Terms and Conditions carefully before placing your order. They’re designed to ensure a clear, smooth, and enjoyable process for both of us. By submitting your booking form or placing an order, you confirm that you understand and agree to these terms.

1. Definitions
Buyer / You / Your: The individual purchasing goods from With Love Wedding Stationery.
Seller / We / Us: Nicky Espinasse, trading as With Love Wedding Stationery.
Contract: The agreement between the Seller and the Buyer for the purchase of goods, incorporating these Terms and Conditions.
Goods: The stationery and related items purchased by the Buyer.
Terms and Conditions: This document and any written variations agreed between the Buyer and Seller.
Website: https://withloveweddings.co.uk

2. General Conditions
– By submitting a booking form or making an order, you accept these Terms and Conditions in full.
– These Terms and Conditions apply to all sales and take priority over any other communication or documentation from the Buyer.
– Any variation to these Terms must be agreed in writing by the Seller.
– Nothing in these Terms affects your statutory rights as a consumer.

3. Rights of the Seller
– Prices listed on the Website may be updated periodically. Any changes will not affect orders already confirmed in writing.
– Prices are honoured at the time your order is placed.
– Because each item is printed to order, small variations in colour between print runs, card stock, or screens and printed goods are normal and should be expected. These variations are not considered faults and do not qualify for refunds.

4. Copyright and Confidentiality
– All designs, illustrations, images, layouts, typography, wording and written content remain the copyright of Nicky Espinasse trading as With Love Wedding Stationery. All rights reserved.
– Any unauthorised reproduction, copying, imitation or distribution of our designs, images, website content or logo is strictly prohibited and will result in legal action.
– You may not use any artificial intelligence tools, software or systems (including but not limited to image generators, design tools or machine learning models) to copy, recreate, imitate, train, or derive new work from our designs, images, content or overall creative style.
– This includes, but is not limited to, using our work to train AI models, generate similar designs, or create work that is substantially similar to or recognisably inspired by our stationery, layouts or aesthetic.
– This restriction applies to content obtained from our Website, social media, emails, samples, printed materials or any other source.
– Samples are for personal use only and must not be reproduced, shared, scanned or used for commercial or AI-related purposes.
– You are responsible for obtaining permission for any copyrighted materials (such as hymns, poems, or images) you request to include. By providing them, you confirm you hold permission for reproduction.
– We comply fully with UK Data Protection legislation and GDPR. See our Privacy Policy for more details.

5. Ordering
– Orders can be placed directly through our Website or following consultation via email.
– We reserve the right to decline any order at our discretion.
– There is a minimum order of 25 items (unless otherwise stated) and a minimum spend of £50 plus postage.
– If you do not supply full payment or the required information in good time, we are not responsible for any delays this causes when completing your order.

6. Price and Payment
For samples
– Prices for samples are listed on the Website and are payable in full at the time of purchase.

For full orders
– Prices are as listed on the Website and are non-negotiable.
– Delivery charges are additional and clearly shown during checkout or on order confirmation.
– A non-refundable 30% retainer is required with your booking form. This secures your design and production slot.
– The remaining balance is due once the final proof has been approved. Payment must be received in full before printing can begin.

7. Proofs
– You are fully responsible for checking and approving all proofs before printing. Please review every detail carefully.
– We do not accept responsibility for errors that were apparent on the approved proof, no matter how the error occurred.
– Three rounds of proof revisions are included free of charge. Further changes will incur a fee of £10 per additional proof.
– Once a final proof is approved and sent to print, if items need to be reprinted due to an error it will be treated as a new order and charged accordingly. If the files have not yet gone to print but need to be re-proofed, a £25 administration fee applies.
– In the rare event that we make an error and accept responsibility, we will replace or amend the items free of charge.

8. Warranties
– We guarantee that your order will match the description provided by us at the time of order.
– Other than this, no warranties are given or implied as to fitness for purpose.
– You are responsible for ensuring that the goods you order meet your requirements.

9. Delivery
– Delivery times depend on prompt receipt of all information, approvals and payments.
– We aim to dispatch orders within 20 working days of final proof approval.
– Under the Consumer Rights Act, goods must be delivered within 30 days unless otherwise agreed.
– We make every effort to meet agreed timelines but cannot be held responsible for delays caused by factors beyond our control (e.g. postal delays, strikes, or weather).
– Goods are delivered to the address specified on your order form. You are responsible for being available to receive the delivery.
– Once goods are delivered to you (or someone you’ve authorised), you assume responsibility for their condition.
– If goods arrive damaged, please notify us within 48 hours. Replacements will be issued once the damaged items are returned, the return postage will be covered by us.

10. Cancellations and Returns
– You must inspect your order upon delivery and notify us within 48 hours of any issues.
– If your goods are defective, we will arrange replacements or a full refund, including delivery and return costs.
– Because all items are made to order, refunds cannot be given for errors made or approved by the Buyer.
– Work begins as soon as your order is confirmed, meaning the 14 day cooling-off period under consumer law is waived unless you request in writing that work begins after this period.
– If you cancel during the cooling off period, you are responsible for costs incurred for work completed up to that point.
– After the 14 days, payments made are non-refundable.
– If a contract breach occurs by either party, either side may cancel the agreement without future liability.
– Non-personalised or non-customised items can be returned within 7 days, in unused condition, at your expense, for a full refund of the item price.

11. Website Accuracy
– We take care to ensure all information on our Website is accurate and current.
– Illustrations and product descriptions are intended as a close representation but may vary slightly from the final goods.
– We reserve the right to update or change any aspect of the Website without notice.
– Links to external websites are provided for convenience only; we are not responsible for their content or activity.

12. Limitation of Liability
– If we make a mistake or breach this agreement, our liability will not exceed the total price of your order.
– We are not liable for indirect or consequential losses, such as time, inconvenience, or additional costs.

13. Force Majeure
– We are not responsible for delays or failure to fulfil our obligations caused by circumstances beyond our control such as strikes, illness, fire, war, or shortage of materials.
– If such an event occurs, we’ll notify you promptly. If it continues for more than four weeks, either party may cancel the agreement without further liability.

14. Severance
– Each section of these Terms operates separately. If any part is found unlawful or unenforceable, the remaining sections will remain in full effect.

15. Changes to Terms
– We may update these Terms and Conditions periodically. Any changes will not affect existing contracts once confirmed.

16. Governing Law
– These Terms and Conditions are governed by the laws of England. Both parties agree to submit to the exclusive jurisdiction of the English courts.

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