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With Love Wedding Stationery

With Love Wedding Stationery

Your wedding stationery questions answered

We understand that wedding stationery can seem a little overwhelming.
What do I need? How long does it take? What do I do??
We’ve tried to think of every conceivable question, but if you are still stuck, please just send us a message.

General wedding stationery questions

Do you offer a nationwide service?

Yes
As we post all of the stationery to you (or your venue), we can offer our services right across the UK.
We are not at present taking international orders.

Is there a way I can see your stationery?

We exhibit at local wedding fairs (Midlands), and at the Autumn National Wedding Show in Birmingham. 
Alternatively we offer a sample service, please see the sample page HERE.
Due to limitations on our business insurance are not able to offer studio consultations.

Can I get a sample?

Yes we recommend you get a sample, so you can see the quality first hand.
Please order them via the sample page HERE, or on the page of your chosen design.

Please note that our samples are not personalised, and as they a pre-printed we may not have a colour which matches your scheme. We do however, do our best to send you the closest shade.

What is your environmental policy?

The effect our business has on the environment is something we take very seriously. We are committed to minimising any impact our printing and assembly processes have on the environment. 

Our ‘Fedregoni’ paper is made of pure ECF (Elemental Chlorine Free) and FSC environmentally friendly raw materials with a high degree of selected recycled material content. We are pleased to say our GF Smith ‘Mohawk’  papers are 100% recycled.
Any paper waste is recycled.

We also always recycle our packaging and try to use environmentally friendly packing products where we can. 

We are constantly looking at raising our environmental awareness and improving the efficient use of energy in the studio.

I don't know what everything is for, or whether I need it?

We can help you here. 
We have put together a guide to show what everything is for and whether you need it. This list also tells you how many you need, when to order and when to send. Handy Eh?
You can find the GUIDE HERE.

How many do I need to order?

We have put together a guide to show you how many of everything you need to order. To make it easy this list also tells you when to order everything and when to send items out etc. 
You can find the GUIDE HERE.

When do I need to order everything?

Simply put, you order your save the dates as soon as you have secured your date and venue. 
Invitations and any enclosure cards (eg RSVP etc.) you order about 6 months before the wedding.
On the day stationery you order about 6 weeks before the wedding.

These are our ideal ordering times, we know things sometimes things don’t go to plan so we are sometimes able (workload allowing) to do rush orders – but please contact us before placing a rush order!

We have a complete guide to the what, when and how of wedding stationery.  SEE GUIDE HERE

When do I send out my save the date cards?

You send out your save the date cards around 12 months before your wedding. 
We have a complete guide to the what, when and how of wedding stationery. SEE THE GUIDE HERE

When do I send out my invitations?

You send out your invitations around 4-5 months before your wedding. If however you are planning to marry abroad, or in the busy summer months we recommend sending them out sooner rather than later.
We have a complete guide to the what, when and how of wedding stationery. SEE THE GUIDE HERE

Do you have the complete set of matching stationery in each collection?

Yes we do, from save the date cards right through to thank you cards. We also have table plans and wedding signs, to finish the look. All the items are thoughtfully created to carry your vision through and beautifully coordinate your wedding day.

What do people usually order?

Each wedding is unique, but as a guide most orders we take include the following:
Save the date cards
Daytime invitations
RSVP cards
Guest information cards
Evening only invitations
Evening guest information cards
(Religious ceremony) Order of service booklets
Order of the day sign
Welcome sign
Table Plan
Place cards
Table number or name cards
Table menus
Thank you cards

How much is the stationery?

Please see the FULL PRICE LIST HERE.

What is included in the price?

Our premium envelopes are included where appropriate.
The price also includes all artwork, some customisation of the design, proofing with 3 subsequent reviews, printing, finishing and assembly.

Do you do any packages?

As every wedding is different, and to offer as much flexibility as possible, we price everything individually. This way you can order exactly what you want.

Questions about ordering your wedding stationery
How do I order?

The Process is very straightforward, simply put…

1.  Choose the design you like
2.  Fill in our order form, we will contact you to confirm
3.  Once the booking is secured, we ask for your wording then we customise and prepare your proofs
4.  You sign off your proofs and pay any invoices due
5.  Your stationery is printed, assembled and posted to you

For full details as to how to order please go to our HOW TO ORDER page

Do you have a minimum order?

Yes
Our stationery is all professionally printed and therefore we are governed by the rules set by our printing company.
The minimum order for most items is 25 per item. Unfortunately we are not usually able to mix items to reach the minimum order – for example the 25 items is just day invitations, not 15 day invitations plus 10 evening invitations.
However, if the order is large enough we can sometimes work with our printers to get around the minimums, so please get in touch to ask.
There are also a few exceptions to this, some on the day items do not have a minimum order.

What is your turnaround time?

A standard order usually takes 3 – 4 weeks from order to despatch. This does rely on prompt information and payment from clients.

However, please officially allow 20 working days from proof approval to dispatch.

During our busy times, this may be longer, and out of season this may be less. All orders are produced on a strictly first come first served basis, so orders are better placed sooner rather than later! 

If workload allows we may be able to take on rush orders. Please contact us before placing an order.

 

Can I order items separately?

Yes
You can order items as and when you need them. For example, you could order your save the dates now, and your invitations later. 

Please be aware that ordering separately may lead to the occasion when, due to our current workload, we are not able to fit you in for items ordered later. 

 

Is it better to order everything at once?

Yes
We do prefer you to order everything at once, this secures your printing space for the whole order. Ordering separately may lead to the occasion when, due to our current workload, we are not able to fit you in for items ordered later. 

 

How do I order everything if i don't know how many guests will be coming yet?

As you won’t officially know the number of your attending guests when you order everything, you can estimate the ‘on the day stationery’ quantities required. We can alter these nearer the wedding day when you have your definite numbers. Also, when you place your order for everything, you do not need to have all the wording information or guest details etc for the ‘on the day stationery’ . We will request this when we need it.

Do you send everthing together?

No
All the items needed at one time will be posted out together, so your order will be split into parts – e.g Save the dates first, invitations to follow when you need them; on the day stationery is then sent just before the wedding.

 

Do I need to pay a deposit? What does this cover?

We ask for you to pay us a retainer of 30% of the order on ordering. This fee retains our services and allows us to allocate the time needed to prepare your stationery, and books in your space in our printing schedule. We then do not take on another order which would jeopardise the completion of yours. 
The fee also enables us to begin working on your stationery, covering our design time and any materials involved. As work commences within 48 hours of your payment, this retainer is non-refundable.  

When do you need payment?

Simply put, on ordering we ask for a 30% non-returnable retainer. When the order is signed off, you will be invoiced for the remaining 70%. When this is paid your order will be printed, then dispatched.

If you order all your stationery together, eg save the dates, invitations and on the day, (meaning the stationery will be split into different deliveries) the payment breakdown is as this example:
Example order value – £100 save the dates, £250 invitations, £250 on the day stationery.

– Payment 1 : £180 (30% of whole order) as our non-returnable retainer.
– Payment 2 : Save the dates – 30% (£30) has already been paid as part of the original booking fee, so £70 (the remaining 70%) is then due before printing/delivery.
– Payment 3 : The invitations – 30% (£75) has already been paid as part of the original booking fee, so £175 (the remaining 70%) is then due before printing/delivery.
– Payment 4 : On the day – 
30% has already been paid as part of the original booking fee, so £175 (the remaining 70%) is then due before printing/delivery.
– Postage costs are added to the balance invoices where needed.

How do I pay?

We ask that you pay by BACS bank transfer.

Can I order more if I haven't ordered enough?

We strongly advise you to order an extra few items in case you need them. We recommend 10% additional items.
You can order extras, however the minimum order applies. This may mean that those 2 invitations you need cost far more than the originals!

What is your cancellation policy?

You can only cancel within 48 hours of ordering. After this time preparation of your stationery will have begun.
If an order is cancelled after this time for any reason, as work will have started, any monies paid will not be refunded. Please see a more detailed explanation and any exceptions to this, in our terms and conditions. 

What is your returns policy?

As all orders are personalised they cannot be returned to us. If the items arrive and are deemed unacceptable, the matter will be thoroughly investigated and we will (at our discretion) work with you to rectify the situation. Any items which are evidently damaged in transit or an error has occurred on our side, will be replaced. There is a full explanination of our terms here.
Please note that as all the items sold are personalised the ‘distance selling’ legislation does not apply.

What are your terms and conditions?

Our terms and conditions are here to safeguard you as a consumer and us as a supplier. If you are thinking of ordering with us, please take a look at them HERE.
Every order placed is bound by them and you are asked at the time of ordering whether you firstly, understand them and then secondly, whether you agree. Please be aware that we cannot accept your order if the terms are not agreed to.

What is your privacy policy?

We take your privacy very seriously.
Please see our full GDPR compliant privacy policy HERE.

Questions about customising your wedding stationery
Can I customise the design?

After the initial enquiry, and an order being placed, we work together to create your stationery. You may feel the design is perfect as it is, but to make it more personal to you this may mean changing the colours, or adding elements etc. You don’t need to have any design knowledge, we are here to help you with ideas and suggestions. 

See HERE for more information

Can I change the colours?

Yes
We will talk you through the options for colour changes when you order.

Can I change the font?

As most of the designs have typography and font choice as an integral part of the overall feel of the collection, we don’t recommend changing the fonts.
However, as we want you to be completely happy with your stationery, we can discuss your options. 

How do I word my stationery?

This is not as daunting as it may seem! We have put together a page of examples for you, see HERE

How and when do I send you my wording?

We request your wording when we send you the order confirmation.
We have a simple online form to fill in, or alternatively you can send it as a word document or similar, or just email it to us.

Can you proofread the wording for me?

No unfortunately not, all spelling, grammar, punctuation and etiquette remains solely your responsibility.

Do you print the stationery in different languages?

Yes, Oui, Ja, Sì, Evet (I think you get the message!)

What type of printing do you do?

All our stationery is professionally digitally printed. We use a small independent company based in the UK who use state of the art HP indigo presses. 

What card and papers do you use?

Our paper geekiness means that we only use premium card, papers and envelopes for all our stationery.
For most designs we offer a choice of:
324gsm Eggshell white Mohawk* card, matching 118gsm paper
300gsm Ivory textured Mohawk* card, matching 120gsm paper
300gsm Tinttoretto ‘Gesso’ Fedrigoni* card, matching 120gsm paper

The gsm of a paper is it’s thickness, or weight. For a comparison a standard shop bought greeting card is 260gsm, an envelope is 90gsm.

Our papers are responsibly sourced
* is the brand name

Do you do wax seals etc?

Yes we do. We have lots of pretty extras to give your stationery that little bit of luxury.

Coloured envelopes
Vellum wraps
Wax Seals
Ribbon bundles
Thread ties
Organic silk ribbon bundles
Metal Eyelets
Gold or silver leaf accents
Paper clips and tiny split pins

Can you print the names of my guests on the invitations?

Absolutely, we just need a spreadsheet with the names on and we will do the rest.

Can you print my envelopes?

Yes, we just need a list of the names and addresses and we will do the rest.

Do I see the design before it is printed?

You get to see a digital version of your stationery. This shows the items at the correct size (or scaled down accurately). This will show the colours and any customisations made and will also be used for the placement and proofreading of your stationery wording.
We are unable to send a printed copy of your stationery at this time. 

Do you do a complete bespoke design service?

At the moment we are unable to take on completely bespoke orders.

Do you do other things other than those shown on your website?

Yes if it is in the same style as the rest of your stationery. If you have an idea, let’s have a chat to see whether we can create it. 
As examples, in the past we have done, lottery ticket holders, tissue wraps, vow booklets and such like.

Delivery questions
How much is delivery?

We use Parcelforce and Royal Mail as our chosen couriers. This is priced at £9.99 per delivery made. We recycle our packaging where we can so do not pass the cost of packaging on to you. To protect your items we always send our orders via insured delivery. 

How do you send the table plans?

We use parcelforce at a cost of £9.99 per delivery made. We pack the table plans exceptionally well. To protect your items we always send our orders via insured delivery. 

What happens if the order is lost or damaged in the post?

All orders are tracked until delivery, items getting lost is extremely rare.
In the unlikely event that a parcel arrives damaged, we will of course replace the stationery. We will need to see the damage in order for us to claim on the postal insurance, so all items and packaging must be retained. 

 

Will I need to do anything when my stationery arrives?

Usually No. Everything will be assembled when it gets to you.

The only exception is if you have ordered invitations with ribbon ties and they have been left blank for you to write the guest names on, these are delivered with the bows left for you to tie. 

If you have not ordered the printed addresses you will of course have to write the envelopes!

All reception/ceremony stationery will be delivered with the items finished appropriately, apart from the tag place cards which are sent with the ribbon left for you to attach in the appropriate manner. Folded place cards are delivered flat with a scored line for you to easily fold.

What stamps will I need to send out my stationery?

This depends on the weight and size of your invitations. You will need to take a completed envelope to a post office for advice and accurate pricing.

Further questions
Do you do separate evening invitations?

Yes we do. You can either have the same style as your day invitations, or alternatively we do an smaller A6 size invitation.

Do you do table plans and signs?

Yes, we do table plans and signs to match each collection. 

We can print whatever you like on the signs, and they are available in sizes A5 up to A1.

We do flat poster table plans in A2 or A1, they are mounted on 5mm foamboard.

Do you do digital invitations?

Sorry, we don’t do digital versions of the invitations (either to print yourself or send via email).

 

When should my RSVP by date be?

Add a month to the date want to send out your invitations. For example you send out the invitations 10th May, make the RSVP date 10th June. 

Can I put the guests menu choices on my RSVP card?

Yes, ask us for an example

Do the RSVP cards come with return addressed envelopes?

Yes they do.

Do you do pocketfold invitations?

We do our exclusive ‘pocket’ design. 

The invitation details are on the front of the card, and then there is a clever pocket on the reverse which holds the enclosure cards.

Have we forgotton something? If we haven’t answered your wedding stationery question please get in touch.

Contact us with any other questions
Elegant wedding invitations and on the day stationery for Shropshire and beyond

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